A detailed tour of the decision cycle

The decision cycle as it is today, and as it becomes with us

Decisions in most organizations pass through five stages, with most time lost to waiting and handoffs between employees. Follow one request through the five stages to see what agents take on at each stage and what remains with your team.

01

Data

How is a request completed before it reaches your team?
Verified sources chosen for your organization’s needs
Official recordsHeld by the relevant government authorities
Organization databaseVerified data continuously updated by Wbl
Connected organization systemsOur client’s existing data and dealings
Request form
Organization name and registration numberExample organization · 1023456789From: official records · updated this month ✓
License statusValid until March 2028From: official records · updated this month ✓
Authorized signatoryMs. Sarah Al-OtaibiFrom: connected organization systems · updated this month ✓
Previous dealings3 dealings, with no issuesFrom: organization database · updated this month ✓
Last year’s financial statementsMissingReceived · 96% matchReceived from the organization and verified by the agent ✓
Approved authorization letterMissingReceived · 100% matchReceived from the organization and verified by the agent ✓
An employee fills in the fields manually and contacts the organization to obtain missing information.
Completing missing information
EmailA message requesting completion
WhatsAppReminds the organization’s contact after two hours
Phone callCalls the contact if there is a delay
✓ Both documents receivedAnd their conformity verified by the agent
The agent uses all three channels, or whichever your organization chooses.
Request completeness on arrival at your team: 60% → 100%
02

Analysis

How long does it take to analyze one request?
min051015202530354045
The usual wayGrant specialist
0
Analysis agentWith analyst review
7 minTwo minutes for the agent, then analyst reviewDone
Example of document verification:Attached quotation92% matchQuotation date falls outside the project period
03

Decision preparation

How long does it take to prepare one request for the committee?
min0510152025
The usual wayGrant specialist
0
Decision preparation agentWith specialist review
3 minRequests are sorted, each with a predicted decisionDone
The committee file arrives sorted, with predictions based on its previous decisions:87% predicted approval54% needs discussion91% predicted decline
04

Decision

How long does the committee spend on one request?
min051015
The usual wayCommittee members
0
The committee, with the preparation agentMoves through clear cases and focuses on disputed ones
3 minThe committee decides; predictions save its timeDone
Where the board has delegated authority, policy-matching requests are approved directly without waiting for a meeting.
05

Measurement

What is the expected impact of the decision, based on available data?
min051015202530
The usual wayFollow-up specialist
Often left incomplete
0
Impact measurement agentWith specialist review
Two minutesDone
↺ Impact returns as data for the next cycle
The agent matches invoices and completion reports against what was approved and compares outcomes with targets.
Results for one request

All five stages together, from receiving the request to measuring its impact

Staff time
112.5 min16 min
Until the request is ready for the committee
10 daysSame day
Cost savings
86%
From SAR 57.5 to SAR 8.2
+20 thousandrequests analyzed by our agent to date

Preliminary figuresCalculated for one request based on a monthly salary of SAR 5,400 per employee (about SAR 0.51 per minute). Durations are estimates except for Analysis; matching and prediction percentages are illustrative examples.

Request totals up to this stage
Staff time0 min0 min
CostSAR 0SAR 0
Yearly impact—

Let’s understand your organization’s needs

Talk to the Wbl team so we can understand your organization’s needs and suggest the right solution.

Contact usinfo@wbl.sa